Mystery Shopping
This is our major project which we work closely together. Our task is to
conduct mystery shopping in MSC outlets and external outlets.
Objective of this project is to evaluate the service standards of MSC outlets
and to improve them.
We choose six external outlets namely Inforcom, Uncle Tibits, Beauty
Language, Island Souvenir, Ice Lemon Tee and Kalm's.
Below are some pictures
of the external outlets.